HRM

Last year, I worked as a sales associate at a well-known cosmetic retailer for 3months . A friend of mine who was a manager at one of the branches referred me to the position. In the beginning, the human resource manager called me and had a brief phone interview. He was very friendly and polite asking about my past experiences and salary expectations. They usually hired people through referrals, as a result I did not have to go through rounds of interviews. On the training, there were about 20 people who were hired seasonally. The group was very diverse in terms of age, sex, race, nationality, sexual orientation etc. During the 3 days, I was learning about the products, history, sales skills of the company. I had become very knowledgeable about the particular products. The trainer informed the new hires that employees get 40% discounts ,they were also offering some products to the new employees. They were attracting employees by giving discounts and little gifts. The new employees including me was happy until then.
In the beginning, I clearly told my manager that I can only work up to 20 hours per week since I have to go to school full-time. But later on the manger called me to back up for the other people all the time. It was almost abusive. He would keep calling and texts late night demanding me to come to work. And he was mentioning that if the store hits certain sales goals we were going to get some bonus. During the holiday season, everyone in the store worked very hard and accomplished the sales goal. However, the manager turned out and said " I am sorry guys... the management decided not to give the bonus." I knew that the manager got a big fat bonus but the sales associates. I was upset not only because getting the bonus, but being used by the lie.
They also failed to give me the realistic job previews. While working, the manager kept asking sales associates to go outside giving aways samples and attracting people to come in to the store. No one in the management every mentioned standing outside
in 20-30 degrees. But they demanded it everyday to do so.  If I knew I had to do it, I would not have taken the job in the beginning. I was getting sick. As a result, it negatively affected my school  work too. 
I could not believe when I hurt my neck accidentally and called the manager that I was in an emergency room , his first words were " Oh my god, how many people are calling out? How can I run a business like this? Can you come after you get discharged? " Luckily I never went back.  I was wearing a neck brace for one month.
Interestingly, the manager kept calling me to come back to work. So many people were leaving the job. They failed to keep  the talented employees who achieved the sales goals.

I think the selection process of the HRM was proper since they were strongly  recommending the corporate employees to refer people to the positions. But they had numerous problems at developing and keeping the employees at the stores.
They should clearly inform the new employees what kind tasks are going to be given to them in the beginning ,not only the  fun sides of the job.
First of all, they need to respect people over their sales goals. They were driving people to work hard using the word "bonus" as a bait. But it resulted the massive turn-overs. I guess that  profit sharing for the gigantic corporation does not include the non-managerial workers who work directly affecting customer satisfaction. Probably, a labor union could have prevented this tragedy by stating a formal agreement between a union and the employer. If a clear labor contract existed by a union, an individual who is relatively powerless compared to the management, could have been protected from the abuse of the management .